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Q1.What should I do if I couldn't find the items I want on the website?
If you can’t find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can send an inquiry to support with our customer service, our staffs will be glad to help you locate the item you are looking for.
Q2.How do I place an order?
Place an order on this site is easy and quick. Please just as the following steps: • Find items you want • Add to Shopping Cart • Enter personal details • Review and submit order • Checkout.
Q3.When will I receive my items after I place an order?
It takes 48 hours for processing your order before dispatch to your shipping address. After we dispatching your order, we will send you an email with a tracking No., you can check your order with the number on courier’s website, such as EMS, USPS. The international delivery usually take 5-9 working days.
Q4.How do I track my order?
（1）USPS: http://www.usps.com ; http://www.ems-tracking.net/
（2）Singapore EMS: http://www.speedpost.com.sg/
Once your packages have been sent, you will receive a unique tracking number for each parcel. With the tracking number, you can track your parcel through the carriers' and recipients' website.
Q5.How do I change my order or cancel my order?
We arrange the order within 48 hours since we received your payment. So if there is any change and cancellation, please contact us within 48 hours. Once we ship it out, it will be out of our control, it is very difficult to stop the parcel for you. Please understand us.
Q6.How do I can return the items to your company?
We guarantee all our jerseys with high quality. If our jerseys are not good quality, customers can return the jerseys back. But we can't accept return jerseys for no quality problem. If there's a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can wash it or clean it,then we will give our guest appropriate compensation. If the size is small for you , or when you received your jersey, you find you don't like it and so on, these problem we don't accept .So hope you can understand us. Please be sure of the style, size, color, and any other specifications before submitting your order.
Q7.What payment methods can I use?
Currently, you can pay using Visa Card, Master Card,Paypal Method,Western Union and Money Gram. More payment options will be available on our web in the future.
Q8.How long can I get the customized Product?
The customized products is made to order, so it usually need about 15 days to make it. Once we get the products from the factory, we will arrange the shipment and give you the tracking number.
Q9.Why do you charge my card more than your product price?
We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.
Q10.Is your site safe?
Every online transaction you make with www.newpatriotssale.com will be 100% safe. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.